TERMS & CONDITIONS AND WEATHER POLICY
Deano’s Bouncy Castle Hire
By placing a booking with Deano’s Bouncy Castle Hire, you agree to the following Terms & Conditions and Weather Policy. Please read these carefully before confirming your booking.
SECTION 1 – TERMS & CONDITIONS
1. Responsibility for Equipment
Once the equipment has been delivered, installed and checked by our staff, responsibility for its safe use passes to the hirer until collection.
The hirer is responsible for ensuring that all users follow these Terms & Conditions and that the equipment is supervised at all times while in use.
The hirer must leave the inflatable fully inflated, with the blower switched on, until our authorised collection team arrives and collects it. This allows us to carry out our normal inspection, cleaning and collection procedure safely.
The hirer must not switch off, deflate, move, dismantle or interfere with the inflatable before our collection team arrives, unless instructed to do so by Deano’s Bouncy Castle Hire or there is an immediate safety risk.
If the inflatable has been deflated before our arrival without our prior agreement, we may be unable to complete our normal inspection and cleaning procedure. The hirer may be responsible for any additional costs, delays or losses reasonably caused by this, subject to applicable law.
2. Supervision
The hirer is responsible for loss, theft or damage to our equipment during the hire period, except for reasonable wear and tear and to the extent that the loss or damage is our responsibility under applicable law.
This includes, where applicable:
● Inflatables and bouncy castles.
● Blowers and electrical equipment.
● Safety mats.
● Extension leads.
● Stakes and anchoring equipment.
● Other hired items supplied with the booking.
Where equipment is damaged, vandalised, stolen or returned excessively dirty, the hirer may be charged the reasonable costs of cleaning, repair or replacement, together with any reasonably evidenced loss of hire income where applicable.
The hirer must leave the inflatable fully inflated until our authorised collection team arrives so that we can carry out our normal inspection and cleaning procedure.
The hirer must not attempt to repair, deflate or dismantle the inflatable unless we have given prior permission or instructions.
If the inflatable becomes excessively dirty during the hire, the hirer must remove any loose dirt, rubbish or other removable mess before collection, where this can be done safely without using cleaning products or damaging the equipment. The hirer must not wash, scrub, pressure-wash, use chemicals or otherwise clean the inflatable without our prior permission.
This allows us to carry out the final sanitising and cleaning process ourselves. Any staining, damage or excessive cleaning caused by prohibited items or misuse may still be charged to the hirer.
Face Paint and Staining Policy
Face paints must not be used on our bouncy castles or inflatable equipment.
This also includes body paint, coloured hair spray, glitter, slime, silly string, confetti, party poppers, coloured streamers, coloured powder products and anything else likely to stain or damage the material.
If prohibited products cause staining or damage, the hirer will be responsible for reasonable associated cleaning and repair costs, including replacement of affected panels or equipment where necessary.
Any charges will reflect the actual reasonable costs incurred and will not be applied automatically where no loss or damage has occurred.
3. Safe Use of Equipment
The following are strictly prohibited on our inflatables:
● Shoes, sharp objects and any items that could damage the equipment.
● Food, drinks and chewing gum.
● Smoking, vaping and naked flames.
● Face paints, body paints, coloured hair spray, glitter, slime, silly string, confetti, party poppers, coloured streamers and coloured powder products.
● Climbing, hanging or sitting on the walls, netting or roof sections.
● Bouncing, climbing, sitting or playing on the entrance step.
● Wrestling, rough play and somersaults.
● Use by anyone under the influence of alcohol or drugs.
The hirer must ensure that these rules are followed throughout the hire period.
Any damage, staining or excessive cleaning caused by prohibited items or misuse may be charged to the hirer.
4. Equipment Failure and Safe Operation
Our equipment is checked before use, but should a problem occur during your hire:
● Stop use immediately if the inflatable loses pressure or appears unsafe.
● Ensure all users leave the inflatable immediately.
● Check that the blower is switched on, its tube is securely attached and its air intake is unobstructed, provided it is safe to do so.
● Contact Deano’s Bouncy Castle Hire immediately if the problem cannot be resolved.
Never allow anyone to continue using an inflatable that is partially deflated or appears unsafe.
The blower must remain switched on while the inflatable is in use and until our authorised collection team arrives, unless we instruct you otherwise or there is an immediate safety risk.
The hirer must not move the equipment, interfere with anchoring points or attempt to dismantle it.
Only authorised Deano’s Bouncy Castle Hire staff may move, dismantle or collect our equipment.
If the equipment is being used dangerously or our safety instructions are being ignored, we reserve the right to require use to stop and, where necessary, arrange early collection.
5. Electricity and Power Supply
Where electrical power is required, the hirer must provide access to a suitable, safe power supply.
A standard 13-amp socket should be available within 50 metres of the setup area unless alternative arrangements have been agreed in advance.
We supply RCD circuit protection with our inflatable equipment.
Electrical cables must be kept as safe as reasonably possible and protected from damage, water and interference. The hirer must not tamper with electrical equipment or disconnect the blower while the inflatable is in use or while it remains inflated awaiting collection.
Any alternative power arrangements must be agreed with us before the booking.
6. Damage, Loss, Theft and Cleaning
The hirer is responsible for loss, theft or damage to our equipment during the hire period, except for reasonable wear and tear and to the extent that the loss or damage is our responsibility under applicable law.
This includes, where applicable:
● Inflatables and bouncy castles.
● Blowers and electrical equipment.
● Safety mats.
● Extension leads.
● Stakes and anchoring equipment.
● Other hired items supplied with the booking.
Where equipment is damaged, vandalised, stolen or returned excessively dirty, the hirer may be charged the reasonable costs of cleaning, repair or replacement, together with any reasonably evidenced loss of hire income where applicable.
The hirer must leave the inflatable fully inflated until our authorised collection team arrives so that we can carry out our normal inspection and cleaning procedure.
The hirer must not attempt to repair, deflate or dismantle the inflatable unless we have given prior permission or instructions.
If the inflatable becomes excessively dirty during the hire, the hirer must remove any loose dirt, rubbish or other removable mess before collection, where this can be done safely without using cleaning products or damaging the equipment. The hirer must not wash, scrub, pressure-wash, use chemicals or otherwise clean the inflatable without our prior permission.
This allows us to carry out the final sanitising and cleaning process ourselves. Any staining, damage or excessive cleaning caused by prohibited items or misuse may still be charged to the hirer.
Face Paint and Staining Policy
Face paints must not be used on our bouncy castles or inflatable equipment.
This also includes body paint, coloured hair spray, glitter, slime, silly string, confetti, party poppers, coloured streamers, coloured powder products and anything else likely to stain or damage the material.
If prohibited products cause staining or damage, the hirer will be responsible for reasonable associated cleaning and repair costs, including replacement of affected panels or equipment where necessary.
Any charges will reflect the actual reasonable costs incurred and will not be applied automatically where no loss or damage has occurred.
7. Delivery, Access and Setup Requirements
The hirer is responsible for ensuring that:
● Sufficient space is available for the equipment booked.
● Suitable access is available for our delivery team and equipment.
● All measurements and information supplied during booking are accurate.
● The setup area is clear of obstacles, hazards and animal waste.
● The venue permits the equipment to be installed and used.
● Any venue restrictions affecting delivery, setup or collection are confirmed before booking.
The hirer must carefully measure the garden, venue, room, ceiling height, doorways, corridors, gates and access routes before booking. Measurements must include sufficient clearance for the inflatable itself, the blower, safety mats, anchoring equipment and safe access for our delivery team.
The hirer must also provide accurate information about the surface, access route, steps, slopes, gates, narrow passages, overhead obstructions and any other conditions that may affect delivery or installation.
If the hirer provides incorrect, incomplete or misleading information, or fails to measure the venue or garden properly, and we are unable to install the booked inflatable safely or at all, the booking fee will not be refunded. Full payment for the booking may still be required, subject to applicable law.
In these circumstances, we may be unable to change the inflatable to a smaller or different model on the day. Any change of inflatable is subject to availability, suitability, additional costs and our prior agreement. We cannot guarantee that a suitable alternative will be available, and the hirer must not assume that an alternative can be provided.
If we arrive and cannot safely install the equipment because the space is insufficient, access is restricted, the ground is unsuitable or incorrect information was supplied, we may be unable to complete the hire. The booking fee will remain non-refundable and the remaining balance may still be payable, subject to applicable law.
Outdoor Setup Requirements
Outdoor inflatables must be installed on suitable natural grass so that they can be securely anchored.
We do not install outdoor inflatables on artificial grass, concrete, tarmac, paving or other unsuitable hard surfaces.
Indoor installations are subject to suitable space, access, ceiling height and safe installation conditions.
We only install equipment in private gardens and approved private venues. We do not install equipment in communal gardens, shared outdoor spaces or shared access areas.
All pet waste must be removed from the setup area before our delivery team arrives.
8. Delivery and Collection Times
Our delivery and collection schedules are planned to allow us to serve all customers safely and efficiently.
The delivery time agreed at the time of booking is the time when the hirer or an authorised person must be present at the venue and ready to provide access and accept delivery. It is not a general arrival window unless we have specifically agreed otherwise in writing.
The hirer must ensure that an appropriate person is available at the agreed delivery time to provide access, confirm the setup location and assist with any arrangements required for delivery and installation.
We allow a maximum waiting time of 15 minutes after the agreed delivery time. If no one is present, access is unavailable or the hirer is not ready to accept delivery within this period, our delivery team may leave and continue to the next booking.
This is particularly important for indoor bookings and during busy periods, including winter, when our delivery schedule may allow only a limited time for each setup before we must attend the next venue.
If our team has to leave because the hirer is unavailable, access is unavailable or the venue is not ready, the booking may be treated as a failed delivery. The booking fee will not be refunded and the remaining balance may still be payable, subject to applicable law. Any return visit will be subject to availability and may incur an additional delivery or reattendance charge agreed with the hirer before we return.
We cannot guarantee that we will be able to return later the same day or complete the booking if the agreed delivery time is missed.
The hirer must ensure that our collection team can access the inflatable and that the inflatable remains fully inflated until collection is complete.
If access arrangements change, please contact us as soon as possible.
9. Failed Collection and Access Charge
The hirer must ensure that our team can access the equipment for collection at the agreed time or within the collection arrangements confirmed with the customer.
The inflatable must remain fully inflated and accessible until our authorised collection team arrives and completes collection.
If our team arrives and is unable to collect the equipment, or is significantly delayed, because the hirer has failed to provide the agreed access, has deflated the inflatable without permission or has otherwise prevented our normal inspection, cleaning or collection procedure, a £30 failed collection/access charge may apply.
This may include circumstances where:
● Gates or access routes are locked and no access can be arranged.
● The equipment is inaccessible because of vehicles, obstacles or other preventable obstructions.
● The hirer or another person has prevented our authorised team from collecting the equipment.
● The inflatable has been deflated, moved, dismantled or interfered with before our collection team arrives without our prior agreement.
We will consider the circumstances before applying the charge. It will not apply automatically where the delay is outside the hirer’s control or is our responsibility.
If a collection problem arises, please contact us promptly so that we can try to resolve it.
All equipment remains the property of Deano’s Bouncy Castle Hire. No unauthorised person may dismantle, remove or collect our equipment.
10. Seasonal Outdoor Hire Restrictions
Outdoor inflatable hires are not available from 1 November to 31 March, due to seasonal weather and ground conditions.
Indoor hires remain available throughout the year, subject to availability and suitable installation conditions.
We reserve the right to refuse an outdoor installation if the weather, ground or other conditions make it unsafe, even if a booking has previously been accepted.
11. Booking Fees and Payments
A booking is not confirmed until the required booking fee has been received and the booking has been accepted by Deano’s Bouncy Castle Hire.
We now accept card payments, including payments made through our approved card payment provider. Card payments may be subject to the terms and conditions of the relevant payment provider.
The remaining balance is payable upon delivery and setup unless otherwise agreed in writing.
The balance may be paid by card, cash or another payment method accepted by us.
Failure to pay the outstanding balance may result in the booking being cancelled and the equipment not being installed, subject to applicable law.
Where the equipment cannot be installed because the hirer supplied incorrect, incomplete or misleading information, failed to measure the venue or garden properly, or was unavailable to accept delivery at the agreed delivery time, the booking fee will not be refunded and the full balance may still be payable, subject to applicable law.
12. Customer Cancellations
If you need to cancel a booking for a reason other than adverse weather, please contact us as soon as possible.
Customers may cancel their booking and receive a refund of the booking fee if cancellation is made at least six weeks before the booking date.
If cancellation is made less than six weeks before the booking date, the booking fee will normally be non-refundable, subject to any statutory cancellation rights that apply.
Where cancellation is made less than six weeks before the booking date, we may allow the booking fee to be transferred to a new booking made by the same customer within 12 months of the original booking date, subject to availability. Any transfer is at our discretion and is not guaranteed.
A transferred booking may only be transferred once and cannot be transferred to another customer. Once transferred, it is non-refundable, subject to applicable law.
The six-week cancellation period does not apply where a booking is cancelled because of adverse weather under the Weather Policy below.
13. Property Damage, Personal Injury and Liability
The hirer must ensure that our delivery team has safe and unobstructed access to the property, premises and setup area.
Deano’s Bouncy Castle Hire cannot accept responsibility for damage to the hirer’s or any third party’s property, vehicles, driveways, paths, lawns, fences, gates, walls, buildings, flooring, fixtures, fittings or other belongings where such damage is caused by:
● Incorrect, incomplete or misleading information supplied by the hirer.
● Inadequate, restricted or unsafe access.
● The condition or suitability of the property, premises or setup area.
● Existing defects, weaknesses or damage to the property or premises.
● The actions or negligence of the hirer, guests, contractors or any other person at the property or premises.
● The movement, interference with or unauthorised dismantling of our equipment.
● Any other circumstances outside our reasonable control.
This applies to damage caused while our staff are delivering, carrying, installing, operating, dismantling or collecting equipment, or while travelling through or working on the hirer’s property or any venue or premises where the booking takes place.
The hirer is responsible for identifying and protecting any fragile, vulnerable or valuable property, surfaces, fixtures, fittings, underground services, cables, pipes, irrigation systems and other items that could be affected by delivery, installation, use or collection.
We will take reasonable care when carrying out our work, but we cannot guarantee that no marks, wear or damage will occur to lawns, flooring, paths, driveways or other surfaces. The hirer accepts responsibility for ensuring that the property and premises are suitable for the booking.
The hirer is responsible for ensuring that the equipment is used correctly, that appropriate adult supervision is provided and that the safety instructions are followed.
Deano’s Bouncy Castle Hire cannot accept responsibility for injury, loss or damage caused by misuse, inadequate supervision, failure to follow safety instructions or unauthorised interference with the equipment, except where we are legally responsible.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or any rights the customer has under applicable consumer law.
SECTION 2 – WEATHER POLICY
14. Safe Operating Conditions
The safety of our customers, their guests and our staff is our priority.
Inflatable equipment must not be installed or operated when wind speeds, including gusts, exceed 24 mph (38 km/h).
We may also be unable to install or operate inflatables during heavy or prolonged rainfall, thunderstorms, waterlogged conditions or other circumstances that make the equipment unsafe.
We will not install or permit the use of equipment where:
● Wind speeds or gusts are forecast to exceed our 24 mph limit.
● Heavy or prolonged rainfall makes use unsafe.
● Ground conditions are unsuitable or unsafe.
● Our trained staff consider the conditions unsafe for any other reason.
These restrictions are in place to protect users, our staff and our equipment.
15. Weather Monitoring
Weather forecasts can change quickly and may be inaccurate several days in advance.
We monitor forecasts and use the latest available UK Met Office forecast for the hire location as our primary reference when assessing weather-related risks.
Actual conditions at the venue will also be taken into account. A forecast alone does not guarantee that an installation will be safe.
16. Weather-Related Cancellations
If you wish to cancel your outdoor booking because of forecast adverse weather, please contact us by 4:00 pm on the day before your booking.
Weather-related cancellations are separate from the standard six-week customer cancellation policy.
Where a weather-related cancellation is agreed before this deadline, you may choose to:
● Transfer your booking to another available date within 12 months, subject to availability; or
● Receive a full refund of the booking fee paid.
We reserve the right to cancel an outdoor booking if forecast or actual weather conditions make installation or use unsafe, or are likely to cause damage to the equipment.
If we cancel your booking because of adverse weather, you may choose to transfer your booking to another available date within 12 months, subject to availability, or receive a full refund of the booking fee paid.
If conditions deteriorate unexpectedly on the day, our team may decide that installation or continued use is unsafe. Safety decisions take priority over the planned booking.
If we instruct the hirer to stop using the inflatable because of changing weather conditions, the hirer must ensure that all users leave immediately and must leave the inflatable fully inflated and switched on until our collection team arrives, unless we instruct otherwise or there is an immediate safety risk.
17. Alternative Arrangements
Where practical and subject to availability, we will try to help customers find a suitable alternative. This may include:
● Moving the booking to another available date.
● Relocating the booking to a suitable indoor venue.
● Substituting equipment where an appropriate alternative is available and agreed.
Alternative arrangements cannot be guaranteed and depend on availability and suitability. In particular, where the hirer has supplied incorrect information, failed to measure the venue or garden properly, or was unavailable to accept delivery at the agreed delivery time, we cannot guarantee that a smaller or different inflatable will be available or suitable.
18. Acceptance of Terms
The person making the booking confirms that they are aged 18 or over and have authority to accept these Terms & Conditions on behalf of the hirer.
By placing a booking with Deano’s Bouncy Castle Hire, the hirer confirms that they have read and agreed to these Terms & Conditions and Weather Policy.
These Terms & Conditions do not affect any statutory rights the customer may have under UK law.