TERMS & CONDITIONS AND WEATHER POLICY
By placing a booking with Deano's Bouncy Castle Hire, the hirer agrees to the following Terms & Conditions and Weather Policy.
SECTION 1 – TERMS & CONDITIONS
1. Responsibility for Equipment
Once the equipment has been delivered, installed and inspected by our staff, responsibility for its safe use passes to the hirer until collection.
The hirer is responsible for ensuring that all users comply with these Terms & Conditions and that the equipment is supervised at all times.
2. Supervision
A responsible adult aged 18 years or over must supervise the inflatable at all times whilst it is in use.
Most inflatables supplied by Deano's Bouncy Castle Hire are designed for children only and must not be used by adults.
Where an inflatable is specifically advertised as suitable for adults, both adults and children may use it. However, adults and children must never use the inflatable at the same time. Separate sessions should be organised where appropriate.
The supervisor must ensure that:
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Users behave safely at all times.
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The entrance and exit area remains clear.
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Users are grouped according to age and size where practical.
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Larger users do not use the inflatable at the same time as smaller children.
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The maximum number of users permitted on the inflatable is not exceeded. User limits are displayed on the inflatable and are determined by the manufacturer and applicable safety standards.
3. Safe Use
The following are strictly prohibited on any inflatable:
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Shoes.
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Sharp objects.
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Food, drinks or chewing gum.
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Cigarettes, vapes or naked flames.
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Face paints, body paint, coloured hair spray, glitter, coloured streamers, party poppers, confetti cannons, coloured powder products, slime and silly string.
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Climbing, hanging or sitting on walls, netting or roof sections.
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Using the entrance step for bouncing, climbing, sitting or playing.
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Wrestling, rough play or somersaults.
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Anyone under the influence of alcohol or drugs.
Any damage or excessive cleaning resulting from prohibited items may be charged to the hirer.
4. Equipment Failure
In the unlikely event that the inflatable loses pressure or fails:
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All users must leave the inflatable immediately.
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Check that the blower remains switched on.
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Check that the blower tube remains securely attached.
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Ensure the blower air intake remains unobstructed.
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Contact Deano's Bouncy Castle Hire immediately if the issue cannot be resolved.
Under no circumstances should anyone continue using a partially inflated inflatable.
5. Security of Equipment
The hirer must not:
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Move the inflatable.
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Tamper with any anchoring points.
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Switch the blower off whilst the inflatable is in use.
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Allow any unauthorised person to dismantle, move or remove the equipment.
Only Deano's Bouncy Castle Hire staff are authorised to collect equipment.
If anyone other than our staff attempts to collect equipment, the hirer must contact us immediately.
6. Damage, Loss and Cleaning
The hirer is responsible for any loss, theft or damage to the equipment during the hire period, other than reasonable wear and tear.
Where equipment is returned excessively dirty, damaged, vandalised, stolen or requiring specialist cleaning, repair or replacement, the associated costs may be charged to the hirer.
This includes, but is not limited to:
Face Paint & Staining Policy
Face paints must not be used on any of our bouncy castles or inflatable equipment.
This also includes body paint, coloured hair spray, glitter, slime, silly string, confetti, party poppers, coloured powder products and any other products likely to stain or damage the inflatable material.
If any of these prohibited products are used during the hire and result in staining, damage or excessive cleaning, the hirer will be responsible for all reasonable costs associated with specialist cleaning, repairs, replacement panels, loss of hire income or, where necessary, replacement of the affected equipment.
7. Access and Setup Requirements
The hirer is responsible for ensuring that:
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Adequate space is available for the chosen equipment.
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Suitable access exists for delivery and installation.
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The setup area is clear of obstacles, hazards and animal waste.
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Any measurements provided during booking are accurate.
If installation cannot proceed due to insufficient space, restricted access, unsuitable ground conditions or incorrect information supplied by the hirer, the booking fee will remain non-refundable.
Outdoor inflatables require natural grass so they can be securely anchored in accordance with current safety standards and our insurance requirements.
We do not install outdoor inflatables on artificial grass, concrete, tarmac, paving or any other surface where suitable anchoring cannot be safely achieved.
We only supply equipment to private gardens and approved private venues.
We do not install equipment in communal gardens, communal outdoor spaces or shared access areas.
It is the hirer's responsibility to provide accurate information regarding the setup location. If we are unable to proceed because the location is unsuitable or differs from the information provided when the booking was made, the booking fee will remain non-refundable.
The hirer is responsible for ensuring that all pet waste has been removed from the setup area before delivery.
8. Collection of Equipment
All equipment remains the property of Deano's Bouncy Castle Hire at all times.
The hirer must ensure reasonable access is available for collection at the agreed time.
Should collection be prevented due to lack of access, Deano's Bouncy Castle Hire reserves the right to enter the agreed collection area solely for the purpose of recovering its equipment.
9. Payment Terms
A booking is not confirmed until the required booking fee has been received.
The remaining balance is payable upon delivery and setup unless otherwise agreed in writing.
Payment may be made by cash or any other payment method accepted by Deano's Bouncy Castle Hire.
Failure to pay the remaining balance may result in the booking being cancelled and the equipment not being installed.
10. Limitation of Liability
Deano's Bouncy Castle Hire shall not be liable for any injury, loss or damage arising from misuse of the equipment, failure to follow these Terms & Conditions, inadequate supervision or any unauthorised modification of the equipment.
Nothing within these Terms & Conditions excludes liability where such exclusion is prohibited by law.
SECTION 2 – WEATHER POLICY
11. Safe Operating Conditions
The safety of our customers, their guests and our staff is our highest priority.
In accordance with Health and Safety Executive (HSE) guidance, BS EN 14960 and our insurance requirements, inflatable equipment must not be operated in wind speeds, including gusts, exceeding 24mph (38km/h).
We are also unable to install or operate inflatables during periods of heavy or prolonged rainfall where the inflatable may become wet and unsafe to use.
For these reasons, Deano's Bouncy Castle Hire will not install or allow the use of inflatable equipment when:
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Wind speeds or gusts are forecast to exceed 24mph.
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Heavy or prolonged rainfall is forecast or occurring.
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Ground conditions are unsuitable or unsafe.
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Any other weather conditions are considered unsafe by our trained staff.
These restrictions are in place to protect users, prevent damage to equipment and ensure compliance with current safety standards and insurance requirements.
12. Weather Monitoring
Weather forecasts can change quickly and are often inaccurate several days in advance. We therefore monitor forecasts closely and make decisions using the latest information available.
All weather-related decisions made by Deano's Bouncy Castle Hire are based on the latest forecast issued by the UK Met Office for the hire location.
Whilst other weather services and apps may provide different forecasts, the Met Office forecast will be used as the primary reference when determining whether conditions are safe and suitable for installation and operation.
13. Weather-Related Cancellations
If poor weather is forecast and you wish to cancel your booking, we ask that you notify us by 6:00pm on the day before your booking.
Where a weather cancellation is requested before this time, you may choose to:
Deano's Bouncy Castle Hire reserves the right to cancel any outdoor booking where weather conditions are forecast to make the hire unsafe or likely to result in damage to equipment.
This includes, but is not limited to:
Where Deano's Bouncy Castle Hire cancels a booking due to adverse weather, customers will be offered the option to transfer their booking to another available date within 12 months (subject to availability) or receive a full refund of their booking fee.
The final decision regarding whether weather conditions are safe for installation, operation and continued use of inflatable equipment rests solely with Deano's Bouncy Castle Hire and will be based upon the latest Met Office forecast together with the conditions found on site.
14. Alternative Options
Where possible, we will work with customers to find a suitable alternative, including:
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Moving the booking to another available date.
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Relocating the booking to a suitable indoor venue.
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Substituting equipment where appropriate.
15. Customer Cancellations
If you cancel your booking for any reason other than adverse weather, the booking fee is non-refundable.
However, the booking fee may be transferred to a new booking made by the same customer within 12 months of the original booking date, subject to availability.
Transferred bookings are non-refundable, non-transferable to another customer and may only be transferred once.
16. Acceptance
The person making the booking confirms that they are 18 years of age or over and have the authority to accept these Terms & Conditions and Weather Policy on behalf of all users of the equipment.
By placing a booking with Deano's Bouncy Castle Hire, you confirm that you have read, understood and accepted these Terms & Conditions and Weather Policy.